Spa Etiquette and Policies
Location / Parking
Crystal's Beautique is located in an office building at 119 Sydney St. Cornwall. Parking is available in the front of the building, at the Cornwall Square and side streets.
When you enter the front door of the building, continue down the hallway until you find a set of stairs on the right, at the top of the stairs turn right, I am the first door on the right.
Please arrive 5 minutes prior to your scheduled appointment to allow time for you to check in, and fill out or update paperwork. Each new guest will be asked to fill out a personal profile.
If you will be five or more minutes late to your brow appointment, please contact me ahead of time. Depending on my availability, we may need to reschedule your appointment and charged as a no-show. I require the full appointment time to ensure you receive my best quality work.
Your appointments are very important to me and are reserved especially for you. If you need to cancel or reschedule your appointment, I respectfully request at least 24 hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time. Cancelling your appointment under the 24 hour limit will result in a 50% charge of your total appointment cost. Same-day cancellations result in a 100% charge of your total appointment.
A reminder of your appointment will be sent out via email or text 48 hours in advance.
If you fail to arrive to your appointment 5 minutes into your scheduled time, a phone call will be issued to make sure you are okay/on your way to your appointment/or are needing to reschedule.
If no showing is a reoccuring event, a down payment will be needed to secure your future appointments as missed appintments leaves me with no opportunity to fill that appointment time with another client.
Failure to show up to your appointment without any notice will result in a 100% charge of your total appointment cost.
Method of Payment
I accept cash as well as Debit, Visa, MasterCard, through a Square Card Reader. Prices are subject to applicable taxes. Prices are subject to change.
You may be asked to remove jewelry for some treatments. It is advised you leave valubles at home. Crystal's Beautique does not assume liability for lost personal items.
Gratuities are not manditory but always appreciated.
Gift certificates are non-refundable and are not redeemable for cash.
Gift certificates can only be used on full priced services. Discounts or promotions will not be applied.
Spa specials, discounts, or promotions can not be used or combined with any other offer, promotion or discount.
Thank you for understanding!